Privacy Policy - BOOK-MY-HSRP

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01 Information We Collect +

We collect the following types of information when you use our HSRP booking services:

Personal Information

Full name as per official documents
Aadhar Card number and PAN Card number (for e-KYC)
Date of birth and residential address
Mobile number and email address

Vehicle Information

Vehicle Registration Number
Chassis Number and Engine Number
Vehicle class, fuel type, and make/model
Registration Certificate (RC) details

Technical Information

IP address, browser type, and operating system
Pages visited, time spent, and click patterns
Device identifiers and session data

Payment Information

Transaction ID and payment method selected
Payment status (we do not store card/UPI details — these are handled by our secure payment gateway)

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            We collect Aadhar and PAN details solely for the purpose of government-mandated e-KYC verification. This data is handled as per UIDAI and IT Act guidelines.
          

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02 How We Use Your Information +

We use the information we collect for the following purposes:

Purpose	Data Used
Processing HSRP booking	Personal details, vehicle info, payment
e-KYC Identity Verification	Aadhar number, DOB, PAN
Sending OTP & booking confirmation	Email address, mobile number
Scheduling installation appointment	Address, contact details
Order tracking & status updates	Booking ID, contact info
Grievance redressal & support	All relevant booking data
Fraud prevention & security	IP address, device data
Legal & regulatory compliance	As required by law

We do not use your personal data for advertising, profiling, or sell it to third-party marketers.

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03 Data Sharing & Disclosure +

We may share your information with the following parties only as necessary:

Government Authorities: Regional Transport Offices (RTOs), VAHAN portal, and other government bodies as required for HSRP registration compliance.
Payment Gateways: Secure third-party payment processors for completing transactions. They are bound by their own privacy policies.
Installation Partners: Authorised HSRP installation centres to schedule and complete your plate fitment appointment.
Rosmerta Group Companies: Our affiliated companies (Sensorise, AASTA, Rosblu, Rosmerta Digital Services) for service delivery and analytics.
Legal Requirements: When required by law, court order, or government regulation.

ℹ️ We never sell, rent, or trade your personal information to any third party for commercial purposes.

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04 Data Security +

We implement industry-standard security measures to protect your personal information:

✅ SSL/TLS Encryption — all data transmitted between your browser and our servers is encrypted
✅ Secure Payment Processing — card and UPI details are never stored on our servers
✅ Access Controls — only authorised personnel can access personal data
✅ Regular Security Audits — our systems are periodically tested for vulnerabilities
✅ OTP-Based Verification — multi-factor authentication for booking processes
✅ Data Anonymisation — analytics data is anonymised wherever possible

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            While we take all reasonable precautions, no system is 100% secure. Please do not share your OTP, booking ID, or account credentials with anyone — including people claiming to be from BOOK-MY-HSRP.
          

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05 Cookies & Tracking Technologies +

We use cookies and similar technologies to improve your experience on our website.

Cookie Type	Purpose	Duration
Session Cookies	Maintain your booking session and form data	Session end
Authentication Cookies	Keep you logged in securely	7 days
Preference Cookies	Remember language and display settings	30 days
Analytics Cookies	Understand website usage patterns (anonymised)	90 days

You can disable cookies in your browser settings, but this may affect the functionality of the booking process.

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06 Your Rights +

As a user, you have the following rights with respect to your personal data:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Correction: You can request correction of inaccurate or incomplete data.
Right to Deletion: You may request deletion of your data, subject to legal and regulatory requirements.
Right to Portability: You can request your data in a machine-readable format.
Right to Object: You may object to specific processing activities such as analytics.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@bookmyhsrp.com or through the Grievance Redressal section.

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07 Data Retention +

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Booking & Transaction Records: Retained for 7 years as per Indian financial regulations
e-KYC Data: Retained as mandated by UIDAI and RTO guidelines
Support & Grievance Records: Retained for 3 years after resolution
Analytics Data: Anonymised and retained for up to 2 years
Session & Log Data: Deleted after 90 days

After the retention period expires, your data is securely deleted or anonymised.

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08 Third-Party Links +

Our website may contain links to third-party websites such as payment gateways, VAHAN portal, government websites, and partner platforms. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policy of any third-party website you visit through links on our platform.

ℹ️ Links to government portals (e.g., parivahan.gov.in, vahan.nic.in) are provided for your convenience and are governed by Government of India's privacy policies.

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09 Children's Privacy +

Our services are intended for adults who are legal vehicle owners or authorised representatives. We do not knowingly collect personal information from individuals under 18 years of age.

If you believe a child under 18 has provided us with personal information, please contact us immediately at privacy@bookmyhsrp.com and we will delete such information promptly.

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10 Changes to This Policy +

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes:

The "Last Updated" date at the top of this page will be revised
For significant changes, we will notify you via email or a prominent notice on our website
Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

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11 Contact Us +

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

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Rosmerta Safety Systems Limited
Data Protection Officer
📍 Rosmerta House, Plot No. 24, Sector 18, Gurugram, Haryana - 122015
📧 Email: privacy@bookmyhsrp.com
📞 Helpline: 1800-123-4567 (Toll Free, Mon–Sat, 9AM–6PM)
🌐 Website: www.bookmyhsrp.com

For grievance redressal, you may also use the Grievance Redressal section available on our website. We aim to respond to all privacy-related requests within 30 business days.